Six cash advance apps, MoneyLion, Dave, Albert, Brigit, EarnIn and FloatMe, drew 2,017 CFPB complaints between October 2025 and September 2026, up 56% from 1,297 the year before. The all-complaints baseline rose 46.4%. Albert and Dave grew faster than that; MoneyLion, Brigit and EarnIn grew more slowly. The counts are small next to banks and card issuers, and the complaints are unverified.
What these apps do
Cash advance apps lend a small amount, often $25 to a few hundred dollars, against your next paycheck or deposit and take it back automatically when the money arrives. Most say they charge no interest. They make money from monthly memberships, fees for getting the money instantly instead of in a few days, and optional "tips". Earned wage access is a close relative: EarnIn, for example, ties advances to hours you have already worked. Several states now regulate these products, and some treat the fees as finance charges.
The CFPB lists two of these companies under their legal names: Brigit is filed as Bridge IT, Inc. and EarnIn as Activehours. FloatMe had 9 complaints in the latest year and none the year before.
Complaints by company
| Company | Complaints, Oct 2025-Sep 2026 | Oct 2024-Sep 2025 | Change | Vs. all complaints (+46.4%) | Top product | Top issue |
|---|---|---|---|---|---|---|
| MoneyLion | 1,117 | 766 | +45.8% | -0.5 pts | Credit reporting or other personal consumer reports | Incorrect information on your report |
| Dave | 395 | 235 | +68.1% | +21.7 pts | Payday loan, title loan, personal loan, or advance loan | Can't stop withdrawals from your bank account |
| Albert | 256 | 111 | +130.6% | +84.3 pts | Checking or savings account | Problem with a lender or other company charging your account |
| Brigit | 155 | 124 | +25.0% | -21.4 pts | Credit reporting or other personal consumer reports | Incorrect information on your report |
| EarnIn | 85 | 61 | +39.3% | -7.0 pts | Payday loan, title loan, personal loan, or advance loan | Confusing or missing disclosures |
| FloatMe | 9 | 0 | n/a | n/a | Payday loan, title loan, personal loan, or advance loan | Can't stop withdrawals from your bank account |
Company names are shown in plain form; the CSV also gives the exact name each company is filed under in the CFPB database. Top product and top issue are for October 2025 to September 2026. "n/a" means the company had no complaints in the earlier period.
What the complaints are about
Complaints about Dave, EarnIn and FloatMe were filed mostly as payday or advance loans, and the most common issue for Dave and FloatMe was being unable to stop the app from withdrawing money from a bank account. Albert's complaints were most often about its banking account. MoneyLion and Brigit draw more credit reporting complaints than advance complaints, because both also offer credit-builder loans that are reported to the bureaus.
Across the six apps, 625 complaints were filed under payday, personal or advance loans, up from 331.
What these numbers are
These are complaints, not findings. The CFPB forwards each complaint to the company and publishes it, but it does not verify the facts in it. One person can file several complaints, and the product and issue are the categories the consumer picked. A company's count also depends on how many customers it has, so a large lender will draw more complaints than a small one without being worse.
The baseline matters. All complaints to the CFPB rose 46.4%, from 4,800,965 to 7,026,722, between the two 12-month periods, and most of that growth was in credit reporting. A company whose complaints grew by less than 46% lost ground against the database as a whole, even if its own count went up. The "vs. all complaints" column shows the gap in percentage points.
Source
Consumer Financial Protection Bureau, Consumer Complaint Database, complaints received October 1, 2025 through September 30, 2026 and October 1, 2024 through September 30, 2025, filtered by the company name as the CFPB lists it, queried through the public API on October 23, 2026. U.S. government data in the public domain. Changes, shares and comparisons with the all-complaints baseline are our calculations. Our tables are available under CC BY 4.0. Credit "My Credit Guide (mycreditguide.org)".
Steven Reynolds, "Cash Advance App Complaints by Company," My Credit Guide, October 23, 2026, https://mycreditguide.org/data/cash-advance-app-complaints/.