The CFPB received 25,197 complaints about vehicle loans and leases from October 2025 through September 2026. 6,721 of them (27%) were about repossession. The year before, the count was 18,385.
The largest issue was managing the loan or lease, 7,455 complaints. 3,834 were about the end of the loan or lease, and 1,176 were filed under struggling to pay.
Florida had the most complaints, 3,202, followed by California (2,821) and Texas (2,606). Per resident, Georgia was highest at 15 per 100,000 people.
What these numbers are
These are complaints, not findings. The CFPB does not verify every claim, one person can file more than one complaint, and the issue is the category the consumer picked. Complaint counts also move with awareness of the CFPB and with how companies route customers to it, so a change in the count is not by itself a change in how companies behave.
Complaints by issue
| Issue the consumer chose | Complaints | Share |
|---|---|---|
| Managing the loan or lease | 7,455 | 29.6% |
| Repossession | 6,721 | 26.7% |
| Problems at the end of the loan or lease | 3,834 | 15.2% |
| Getting a loan or lease | 2,646 | 10.5% |
| Incorrect information on your report | 2,216 | 8.8% |
| Struggling to pay your loan | 1,176 | 4.7% |
| Problem with a company's investigation into an existing problem | 838 | 3.3% |
| Improper use of your report | 197 | 0.8% |
| Credit monitoring or identity theft protection services | 75 | 0.3% |
| Unable to get your credit report or credit score | 21 | 0.1% |
| Problem with fraud alerts or security freezes | 17 | 0.1% |
| Problem with credit report or credit score | 1 | 0.0% |
Complaints by state
| State | Complaints | Per 100,000 residents |
|---|---|---|
| Florida | 3,202 | 13.7 |
| California | 2,821 | 7.2 |
| Texas | 2,606 | 8.3 |
| Georgia | 1,629 | 14.6 |
| New York | 1,183 | 6.0 |
| Illinois | 974 | 7.7 |
| North Carolina | 934 | 8.5 |
| Pennsylvania | 866 | 6.6 |
| New Jersey | 776 | 8.2 |
| Ohio | 758 | 6.4 |
| Maryland | 722 | 11.5 |
| Virginia | 675 | 7.7 |
| Michigan | 644 | 6.4 |
| Arizona | 534 | 7.0 |
| Tennessee | 462 | 6.4 |
| South Carolina | 455 | 8.3 |
| Louisiana | 440 | 9.6 |
| Alabama | 417 | 8.1 |
| Missouri | 403 | 6.5 |
| Indiana | 386 | 5.6 |
| Massachusetts | 363 | 5.1 |
| Nevada | 337 | 10.3 |
| Colorado | 325 | 5.5 |
| Mississippi | 277 | 9.4 |
| Washington | 260 | 3.3 |
| Connecticut | 249 | 6.8 |
| Wisconsin | 229 | 3.8 |
| Arkansas | 214 | 6.9 |
| Oklahoma | 210 | 5.1 |
| Kentucky | 203 | 4.4 |
| Minnesota | 179 | 3.1 |
| Oregon | 127 | 3.0 |
| Delaware | 118 | 11.2 |
| Utah | 111 | 3.2 |
| Kansas | 103 | 3.5 |
| New Mexico | 103 | 4.8 |
| District of Columbia | 99 | 14.1 |
| Iowa | 92 | 2.8 |
| Nebraska | 77 | 3.8 |
| West Virginia | 74 | 4.2 |
| New Hampshire | 65 | 4.6 |
| Idaho | 58 | 2.9 |
| Montana | 58 | 5.1 |
| Rhode Island | 55 | 4.9 |
| Hawaii | 50 | 3.5 |
| Vermont | 38 | 5.9 |
| Maine | 28 | 2.0 |
| South Dakota | 27 | 2.9 |
| Wyoming | 23 | 3.9 |
| North Dakota | 22 | 2.8 |
| Alaska | 20 | 2.7 |
50 states and D.C. 116 complaints had no state or a territory or military address, so the state rows add to less than the total. The rate per 100,000 residents is our calculation using Census 2024 ACS one-year population.
Source
Consumer Financial Protection Bureau, Consumer Complaint Database, product "Vehicle loan or lease", date received October 1, 2025 through September 30, 2026, queried through the public API on October 13, 2026. U.S. government data in the public domain. Population: U.S. Census Bureau, American Community Survey 2024 one-year estimates (B01003). Our tables are available under CC BY 4.0. Credit "My Credit Guide (mycreditguide.org)".
Steven Reynolds, "Vehicle Loan and Lease Complaints," My Credit Guide, October 13, 2026, https://mycreditguide.org/data/vehicle-loan-complaints/.